The importance of a responsive HCM help desk for companies

04 svibnja, 2023

The events of 2023, especially the crises, are likely to have a long-term impact and make the year a defining moment in history.

In today’s fast-paced business world, companies are faced with a variety of challenges, such as the energy crisis, the climate crisis, the economic crisis and the shortage of skilled workers. In view of these uncontrollable circumstances, departments such as Human Capital Management are becoming increasingly important. Employees are increasingly raising questions and concerns about their personal benefits, policies and procedures. In this context, HCM departments play a critical role in supporting employees and addressing the challenges that 2023 and beyond will bring.

The larger a company, the more complex and ineffective the exchange of information tends to be. Despite the importance of trust and support for employees, many employers still do not provide a central point of contact to support employees.

When inquiries are passed from one person to the next within an organization, it often leads to frustration and misunderstanding. An effective HCM help desk that answers questions quickly and accurately, without employees having to find their way around the company themselves, can be a great relief and improve work efficiency.

The Oracle HCM Helpdesk Portal provides a single point of contact that enables employees to ask HCM-related questions effectively and in a time-saving manner. Many HCM issues, including payroll, leave requests, and other HCM-related issues, can be resolved quickly and easily through the portal. By acting as some sort of interface between employees and the HCM team, the portal significantly improves communication and information sharing. In addition, the portal provides a uniform platform for recording and tracking inquiries and problems. Employees can also submit complaints here, which helps to solve conflicts and improve the working atmosphere. By integrating the portal with the Oracle HCM system, the management of human resources is simplified and duplicate requests are avoided. The portal is user-friendly and easy to manage, relieving the HCM team and allowing them to focus on more important tasks. With the qualified support of HCM specialists made available through the portal, the company saves time and resources to ultimately achieve greater efficiency and employee satisfaction.

Oracle HCM Helpdesk is an indispensable tool for companies striving for powerful human resource management. The seamless integration of best-in-class support and advanced technology enables companies to streamline their HR processes and ensure world-class care for their employees.

Author: Kevan Abdolvahab
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