Managed Services & Support

Tailor-made services that breathe: Managed Services & Support is the modular solution that gives customers the freedom to claim only the services they really need. Instead of a long-term fixed service scope, PROMATIS provides for dynamic adjustments of the Managed Services & Support products to the actual demand.

Flexible resources for operation, maintenance and development

We offer our services for Oracle solutions (Applications, Infrastructure, Technologies) for the cloud as well as for on-premises implementations or hybrid models. The spectrum of services ranges from the ongoing maintenance and further development of the software and cloud services to the practical user helpdesk to monitoring, administration and tuning of the application systems and databases.

The composition of a customized, breathing service solution

With Managed Services and Support for Oracle standard applications and custom developments, companies only ever hand over as much responsibility as meets their goals and preferences.

The PROMATIS service models

Expert Services on Demand

Flexible support services as required: We provide the desired services either on-site or remotely.

Service Framework

In a framework agreement, regulations are defined for the type of services, for response times and provision services.

Service Level Agreement

PROMATIS is able to offer comprehensive service level agreements with predefined service descriptions, response times as well as fixed prices for version updates and upgrades.

The PROMATIS service levels – maximum flexibility

Depending on customer requirements, we offer individual service solutions combined from the following building blocks:

Basic packages


Reaction times


Service times

Flexible extensions of standard business hours

Scope of effort

Very low

Price models

Flatrate for a fixed price
Billing on demand

Our focus

The PROMATIS Managed Services & Support portfolio focuses on Oracle application and technology solutions, but we also provide extensions for customer-specific system components. Environments can be deployed on-premises, in the cloud or hybrid.

Custom Oracle Systems

Oracle Cloud Infrastructure

With our customized services, we ensure business continuity: we make sure that business processes run smoothly, keep the business software in use up-to-date at all times, and make targeted enhancements.

Service Excellence á la PROMATIS

Thanks to our concept for sophisticated service excellence, we find the right solution for every need.