Oracle Recognized as a Leader in Human Capital Management by Independent Research Firm

Oracle has been recognized as a Leader in The Forrester Wave™: Human Capital Management, Q2 2023. The report, published by Forrester Research in May 2023, evaluated 11 vendors based on 28 criteria across three categories: current offering, strategy and market presence. Of the 11 cloud HCM providers recognized, Oracle Fusion Cloud Human Capital Management (HCM) was one of only three Leaders and received the highest score in the current offering category.

For more information on the achievement, read the full article here.

The importance of a responsive HCM help desk for companies

The importance of a responsive HCM help desk for companies

The events of 2023, especially the crises, are likely to have a long-term impact and make the year a defining moment in history.

In today’s fast-paced business world, companies are faced with a variety of challenges, such as the energy crisis, the climate crisis, the economic crisis and the shortage of skilled workers. In view of these uncontrollable circumstances, departments such as Human Capital Management are becoming increasingly important. Employees are increasingly raising questions and concerns about their personal benefits, policies and procedures. In this context, HCM departments play a critical role in supporting employees and addressing the challenges that 2023 and beyond will bring.

The larger a company, the more complex and ineffective the exchange of information tends to be. Despite the importance of trust and support for employees, many employers still do not provide a central point of contact to support employees.

When inquiries are passed from one person to the next within an organization, it often leads to frustration and misunderstanding. An effective HCM help desk that answers questions quickly and accurately, without employees having to find their way around the company themselves, can be a great relief and improve work efficiency.

The Oracle HCM Helpdesk Portal provides a single point of contact that enables employees to ask HCM-related questions effectively and in a time-saving manner. Many HCM issues, including payroll, leave requests, and other HCM-related issues, can be resolved quickly and easily through the portal. By acting as some sort of interface between employees and the HCM team, the portal significantly improves communication and information sharing. In addition, the portal provides a uniform platform for recording and tracking inquiries and problems. Employees can also submit complaints here, which helps to solve conflicts and improve the working atmosphere. By integrating the portal with the Oracle HCM system, the management of human resources is simplified and duplicate requests are avoided. The portal is user-friendly and easy to manage, relieving the HCM team and allowing them to focus on more important tasks. With the qualified support of HCM specialists made available through the portal, the company saves time and resources to ultimately achieve greater efficiency and employee satisfaction.

Oracle HCM Helpdesk is an indispensable tool for companies striving for powerful human resource management. The seamless integration of best-in-class support and advanced technology enables companies to streamline their HR processes and ensure world-class care for their employees.

Author: Kevan Abdolvahab
Image: ©

Oracle named a Leader for Oracle Cloud HCM

In the 2021 Gartner® Magic Quadrant™ for Cloud HCM Suites for 1,000+ Employee Enterprises Oracle was named a Leader for its product Oracle Cloud HCM.

For the sixth consecutive year, Oracle was positioned in the Leaders’ Quadrant for the categories ‘completeness of vision’ and ‘ability to execute’.

To the report

Collaborative process design for the entire business community

Our partner Horus software GmbH has now released a new release of Horus Business Modeler.

Horus Business Modeler is the first professional social BPM tool for modeling, simulation and analysis of business processes in a modern networked business community. The tool covers the entire lifecycle of a business process, from the initial idea to the design to the use and maintenance of the process. With the new generation of the Horus Business Modeler, the Horus team has now succeeded in significantly improving usability.

For more information, see Horus Business Modeler or news to Release 2.7.

DOAG Delegates Assembly – Dr. Thomas Karle & Kasi Färcher-Haag re-elected to Board of Directors

On September 18, 2021, the DOAG Delegates Assembly elected its new Board of Directors in the former capital Bonn. The association relies on continuity: Nine of the board members were re-elected. So were two PROMATIS employees – Congratulations Thomas Karle and Kasi Färcher-Haag for the renewed election!

Further information you can find here.




Kasi Färcher-Haag
Deputy Chairman of the Executive Board DOAG e.V., Chief Financial Officer, Deputy Head of Business Solutions Community, Responsibility for Oracle ERP Cloud, Member of the Business Solutions Assembly of Delegates
Dr. Thomas Karle
Executive Board Member Business Solutions DOAG e.V., Head of Business Solutions Community, Responsibility for Oracle CX Cloud, Head of Competence Center Localization