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Service that inspires

PROMATIS looks back on more than 25 years of successful work as a service and implementation partner of global market leader Oracle. Customers benefit from the unique combination of Oracle expertise, digitalization and business process know-how. We cover operation, maintenance and further development of the solutions.

PROMATIS Managed Services & Support

are characterized by high service quality and high economic efficiency as well as a transparent and scalable (up + down) service model based on ITILĀ®. Proven process models, fair service level agreements and the use of Best Practice solutions contribute to this.

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How to get started

To guarantee a smooth transfer of the services to be outsourced, we define customer-specific onboarding processes based on established Best Practice procedures.

If necessary, we extend the existing system documentation with graphical business process models. For this purpose, we rely on proven tools from our partner Horus. In this way, we reduce service costs and make it easier for everyone involved to get started.

Service for every need

Dedicated service managers with clearly defined tasks are available to provide high-quality services:

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Managed Services & Support Business Unit Manager

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Customer Success Manager

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IT Service Manager

This is how we guarantee excellent service for all Oracle products, whether as standard or custom solutions.

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This makes our service excellent

Service Excellence goes far beyond the simple fulfillment of core service promises: We want to inspire our customers and provide them with exactly the services they need. This is what we at PROMATIS base our actions on:

  • Best service quality on ITILĀ® basis
  • Professionelle service governance and leadership
  • Goal-oriented communication between customer, service team and Oracle
  • More than 1,000 person-years of experience
  • Flexible and demand-oriented
  • Value contribution to our Business Process Excellence