The challenge of employee turnover is an ever-present danger for companies, especially when highly qualified employees leave the company and take valuable knowledge and know-how with them. A loss of expertise and experience affects productivity, the quality of work, and the company's capability to respond to rapidly changing industries.
Short conversations or emails to convey knowledge are often insufficient means to provide a comprehensive understanding of the topic. A structured repository of employee knowledge can help make this expertise available for coaching and training, and facilitate the work of other employees. It is important to emphasize that such a solution not only serves to support colleagues in their work, but also gives employees the opportunity to educate themselves independently and answer their own questions. This leads to an increase in the level of knowledge and contributes to a culture of learning and personal development.
But how can companies ensure that all employees can access the same information? A central knowledge base or FAQ system allows multiple people to answer the same question accurately and quickly. This helps improve the productivity and quality of work in the company and saves time and resources by allowing employees to find answers to their questions quickly and easily.
In today's business world, access to up-to-date information and expertise is essential to remain competitive. Oracle provides companies with a powerful platform to effectively manage and share their knowledge. Through use of categories, tags and keywords, users can quickly and easily search for information and access relevant documents, articles, videos and other resources.
The Oracle Knowledge Base also promotes collaboration and knowledge sharing within the company. Employees can share their knowledge and experience and collaborate in a safe and secure environment. By fostering a culture of learning and continuous improvement, the Oracle Knowledge Base helps organizations adapt quickly to changing business environments. This is possible thanks to the provision of relevant information and resources that enable individuals to expand and keep their knowledge and skills up to date. Such a culture also nurtures creativity and innovation among employees and can help make the company more successful overall.
Another benefit of the Oracle Knowledge Base is its seamless integration with other Oracle applications such as Oracle Cloud HCM and Oracle Cloud CX. This integration enables organizations to share knowledge and experience across departments and functions, ensuring that every employee has access to the information he or she needs to be successful.
In summary, the Oracle Knowledge Base provides a powerful solution for organizations that want to effectively manage and share their knowledge. By using the platform, companies can maximize their knowledge and experience and foster a culture of learning and continuous improvement.
Author: Kevan Abdolvahab
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