Managed Services & Support
Tailor-made services that breathe: Managed Services & Support is the modular solution that gives customers the freedom to claim only the services they really need. Instead of a long-term fixed service scope, PROMATIS provides for dynamic adjustments of the Managed Services & Support products to the actual demand.
Flexible resources for operation, maintenance and development
We offer our services for Oracle solutions (Applications, Infrastructure, Technologies) for the cloud as well as for on-premises implementations or hybrid models. The spectrum of services ranges from the ongoing maintenance and further development of the software and cloud services to the practical user helpdesk to monitoring, administration and tuning of the application systems and databases.
The composition of a customized, breathing service solution
With Managed Services and Support for Oracle standard applications and custom developments, companies only ever hand over as much responsibility as meets their goals and preferences.
The PROMATIS service models
Expert Services on Demand
Flexible support services as required: We provide the desired services either on-site or remotely.
In a framework agreement, regulations are defined for the type of services, for response times and provision services.
Service Level Agreement
PROMATIS is able to offer comprehensive service level agreements with predefined service descriptions, response times as well as fixed prices for version updates and upgrades.
The PROMATIS service levels – maximum flexibility
Depending on customer requirements, we offer individual service solutions combined from the following building blocks:
Flexible extensions of standard business hours
Scope of effort
Flatrate for a fixed price
Billing on demand
The PROMATIS Managed Services & Support portfolio focuses on Oracle application and technology solutions, but we also provide extensions for customer-specific system components. Environments can be deployed on-premises, in the cloud or hybrid.
Custom Oracle Systems
Oracle Cloud Infrastructure
With our customized services, we ensure business continuity: we make sure that business processes run smoothly, keep the business software in use up-to-date at all times, and make targeted enhancements.